Delivering enviable talent experiences: A talent journey redesign at DP DHL
Live webinar on Tuesday, 24th August at 2pm UK | 3pm CET | 9am ET. Webinar will be recorded.
Watch on-demand NOW!
Unleash Your HRSD Watch this UNLEASH and AppLearn webinar and learn how your HR team can instantly improve digital adoption across your HR tech stack to drive seamless HR service delivery for your employees.
We have witnessed a rapid post-pandemic pivot to HR systems that support hybrid workforces, and the next stage of transformation looks set to be made with a focus on sustainable change.
In our recent webinar with AppLearn and Global Leaders from Nissan, 4Finance, and Sourcing Change, our industry go-getters considered how HR teams can instantly improve digital adoption across their HR tech stack to drive seamless HR service delivery for their employees.
Watch the on-demand recording to understand how HRSD has needed to adapt as a result of COVID-19; how to create a consumer-grade employee experience and why this is imperative for HR’s success; the key considerations HR leaders should take into account when it comes to investing in key technologies and many more unmissable insights!
Janet Ramey kicked off the panel discussion by offering her considerations of digital adoption. The panel was asked to comment on what technology needs to do for HR leaders and the workforce.
HR technology needs to make the information easy to find when you’re in the task, particularly if it’s a task that you don’t do every day like a performance review or a compensation change or a leave of absence.Janet Ramey, Principal, Sourcing Change and Former Senior Vice President, Employee Services, Cisco Systems
“The important thing about HR technology is it needs to work for the people, and not the other way around.” She suggested that what HR tech needs to do for HR leaders is “help them to evolve their strategies and become more consultative – to take the rote and repetitive work and to automate it, but also ensure that we balance a human touch with the digital touch as we deliver services to the population.”
Daiga Ergle, later in the conversation added, “relationships are something that serves as a clue to businesses… you can’t take this out and replace it with technology. Think of something like the recruitment process, if you don’t have human contact with a potential candidate, how do you make sure they are a cultural fit.”
As long as we are employing humans, culture matters and I can’t see this being replaced by technology.Daiga Ergle, Chief People Officer, 4Finance
Raju agreed, noting, “Looking at the employee lifecycle, there are life events that are sensitive and personal and require human engagement, a chat, and that will continue to be the prime mode for how you engage.”
The panelists agreed that technology has in some ways aided us to have more of the “human touch” at work, especially in the past year or so, by providing the communication channels and ways for employees and teams to come together remotely and a way to offer ‘human’ support, but this doesn’t mean tech is or should replace the “human touch”. Being successful with your HR technology requires the technology to allow for the human side of work to shine.
Daiga Ergle presented to the panelists that she feels adoption rates can be hurt when there’s too much tech. We had heard from the group of HR leaders already that it’s no good implementing tech for tech’s sake. Daiga dug deeper into this by sharing her own experiences, explaining “In my organization, we have this wonderful HR platform. Cornerstone covers all of the processes and so on, and we have a performance management module where people can set their goals and review these flexibly. And then I have a bunch of managers who say that this platform is too user-unfriendly and lacks the intuitiveness and so they keep working in their Excel’s and then inserting this into the platform.”
Andrew Avanessian, agreed that this lack of understanding of the user experience and proper training on technologies creates this kind of “shadow IT scenario” where employees end up ignoring the tech that’s been implemented and push back against it, through its lack of usability and their understanding of how to use it.
Employees want to be able to do their job, have information delivered to them at the flow, at the point of need, and not have to go on some digital safari!Andrew Avanessian, CEO, AppLearn
Following Andrew’s point, Janet Ramey considered the need for technology that allows you to be guided in the moment, during the task, and aids the user in their flow from system to system. “I think what’s really important about being able to offer the flexibility and the innovation of adding different components of the HR tech stack is that we’re all living in a mainly service-based environment. So none of us has just one platform, we have multiple platforms. And when we think about usage and adoption, people are going from interface to interface, having to really learn functions as they move across. So say they’re going from performance into a compensation environment or into a learning environment or into a payroll environment. Everything looks and feels different and may not be connected. I think that’s where technologies like AppLearn are so important because they allow you to bridge across and to really teach.”
From our expert panelists points, we can see that success with HR tech isn’t about how much tech there is, it’s about delivering the necessary information and intuitiveness for the user, at the point of need – no matter what your tech stack is made up of.
Raju Vijay noted the differentiation between employee-grade and consumer-grade technologies and that HR tech needs to be, and has an expectation from employees to be, consumer-grade. He stated that “delivering to that expectation is critical for adoption”.
He also shared with the audience the experience they have had in bettering adoption at Nissan. “We always attest the need for a Champion Committee, which is from the business, from the stakeholder definitions, and obviously the executive level stakeholder involvement is key and critical. But it’s also the grassroots, people that are going to be touching and using this on a daily basis. Do we have their buy-in? And are they part of the solution? And are they talking the good things to their peers and groups and across the board?”
So it’s not just HR or the tech piece driving it. But it’s also a grassroots moment, that happens, that enables the adoption to happen finally.Raju Vijay, Vice President, Global People Services, Nissan
Daiga followed up by considering the need to have potential users involved in the buying decision for tech, not just to champion it after it’s been implemented. She also touched on the importance of who your choose to test drive the technology is critical – not just the people you know are comfortable with technology or already have a relationship with HR.
From this compelling conversation, we took away how important it is to get user buy-in at the decision-making stage when considering new HR technologies, and then offer a customer-centric design that enables employees to intuitively use the technologies so they don’t shy away from them but actively champion them. This is when digital adoption is successful.
UNLEASH and AppLearn have recently carried out an extensive series of interviews that have explored how HR leaders are successfully using technology to optimize the end-to-end user experience and are enabling their goals, roles and priorities.
Global HR Leaders from CISCO, Nissan, Syngenta, Deutsche Telekom, 4Finance, TietoEVRY, Verisk, SEB Bank, and many more provide exclusive business insights on their Digital HR Transformation journey’s, their pain, wins, and the road ahead.
Discover how pioneering HR functions are successfully connecting the workforce with leaders and providing first-class employee experiences.
Recognize that you cannot achieve a competitive advantage through AI or people analytics if your employees are not using the tech … properly!
Andrew Avanessian, CEO, AppLearn
As CEO of leading Digital Adoption Platform vendor AppLearn, Andrew believes business applications should do more to improve both employee experience and operational outcomes. Andrew has a wealth of experience in growing fast-paced technology companies, with a background in cybersecurity, and uses this to accelerate AppLearn’s vision of making software work better for everyone.
Daiga Ergle, Chief People Officer, 4Finance
For the last 3 years Daiga has held the role of Chief People Officer at 4finance Group, consumer finance company with offices in 13 markets. Prior to that Daiga spent 8 years with airBaltic, as SVP HR. She’s also a professor of HRM & Leadership at Riga Business School, and passionately believes in engaging the power of gamification in HR.
Raju Vijay, Vice President, Global People Services, Nissan
Krishnan Raju Vijay is Vice President in the newly formed Nissan Global People Services organization. He is responsible for Nissan’s next-generation Human Resource services across the enterprise. Prior to joining Nissan, Raju served as the APJ Practice Leader for the Global Workday Practice at Hewlett Packard Enterprise (HPE) from 2013 – 2016.
Janet Ramey, Principal, Sourcing Change and Former Senior Vice President, Employee Services, Cisco Systems
Janet Ramey is a global technical expert. Her various executive roles at Cisco Systems allow her to bring global perspective, knowledge of Asian and emerging markets, extensive leadership experience and a strong background in Services and business operations to clients.
Moderated by: Yessi Bello Perez, Editor, UNLEASH
Live webinar on Tuesday, 24th August at 2pm UK | 3pm CET | 9am ET. Webinar will be recorded.
Thursday August 26th, 14:00-15:00 UK time. Webinar will be recorded
Thursday September 30th, 8am – 9am MST. Webinar will be recorded.
It looks like you’re using an ad blocker that may prevent our website from working properly. To receive the best experience possible, please make sure any blockers are switched off and refresh the page.