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Has HR gone wild?

There’s a new outlaw in town

Suzanne Lucas

Section:

Strategist

Unleash Your HR HR is no longer content just being disruptive, it’s gone wild!  

  • 53% of employees believe the HR system is failing. 
  • 37% trust CEOs, only 29% trust the government.
  • So is it any wonder our workforce resist new technology?

Unleash Your HR HR is no longer content just being disruptive, it’s gone wild!  

  • 53% of employees believe the HR system is failing. 
  • 37% trust CEOs, only 29% trust the government.
  • So is it any wonder our workforce resist new technology?

It evokes images of the wild west. A place where government regulation was rare, and arguments settled with gunfights rather than negotiation. At least that’s the image people often have when you talk about wild. While we certainly have regulations to deal with, the world of HR Tech is indeed wild. 

Mohamed Nohassi via Unsplash

The struggle for attention 

The battle, Josh Bersin said at a previous UNLEASH event, is for the “eyeballs of the employees”.  It’s a world where the big players are no longer content to sit in the background and let others build the front end of their data systems. The smaller players, who used to have a corner of the market, now compete with the well funded and well established. 

This struggle for employee attention comes at a time when employee productivity is falling. Even with the latest and greatest technology tools we’re, “working longer hours and getting less work done, every year, every month, every quarter.” Bersin says. He explains that the technology is now ahead of our workforce. That should give any HR manager a heart attack. 

Highlighting some of the contradictions in the workforce today Josh Bersin points out that employees want a more manageable lifestyle; they want more vacation, not more money.  But, HR also realizes that many companies will give more focus to people who forfeit their vacation in favor of working. We say we offer flexible schedules, but then we punish people who use them in favour of those who don’t! 

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All the technology in the world can’t make up for the fact that we are, at the end of the day all human beings. HR Tech sounds and is great, as long as you don’t forget the human side… 

We have the technology. What we don’t have is the knowledge, skill, and trust to use it to our advantage

What happened to trust? 

According to Josh Bersin it’s not the automation of all processes. We have the technology. What we don’t have is the knowledge, skill, and trust to use it to our advantage. In a global survey, Bersin found that: 

  • 53% of people believe the system is failing. 
  • 37% trust CEOs.
  • 29% trust the government.

If you don’t trust the system, you don’t trust your big boss, and you don’t trust the government, it makes sense that you’d be a bit hesitant to adopt new technology. And then if you do want to adopt a technology you have literally thousands to choose from. Bersin says his own lists include over 1600 vendors, but he believes there are much closer to 300 vendors in the HR space. 

Aki Tolentino via Unsplash

So what is the solution? 

What is out there in the wilds of HR?  The gig economy continues to be a challenge for HR vendors. Everyone, it seems, has an HR system that can handle their employees, but they struggle with consultants and contractors. Just how do you know who is working for you and what precisely they are doing? It’s an area of growth for the HR Tech field. 

While the field may be wild, it’s also exciting, and there’s room for all. 

UNLEASH Article